Terms & Conditions

Last Updated: May 18, 2026

These Terms & Conditions apply to all purchases made through the website of Mason & Cole. By accessing our website and placing an order, you agree to the terms outlined below.

For customer support or legal inquiries, please contact:
Email: info@masoncole.com

Applicability

These Terms & Conditions apply to all offers, orders, purchases, and services provided by Mason & Cole through our website.

By placing an order, you confirm that:

You have read and accepted these Terms & Conditions
You are legally capable of entering into a binding agreement
The information provided during checkout is accurate and complete

Mason & Cole reserves the right to modify these terms at any time without prior notice.

Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing information at all times.

However:

Minor differences in color or appearance may occur due to screen settings or manufacturing variations
Typographical errors, pricing mistakes, or inaccuracies may occasionally happen
Mason & Cole reserves the right to correct any errors or update product information without prior notice

All product images are for illustrative purposes only.

Ordering & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on the customer’s country or region and may include:

Credit and debit cards
PayPal
Apple Pay
Google Pay
Klarna
Other secure payment providers

Customers are responsible for ensuring that their selected payment method is valid and available in their location.

Mason & Cole reserves the right to refuse or cancel orders in cases of suspected fraud, unauthorized transactions, or violations of these Terms & Conditions.

Processing & Delivery

Processing Time

Orders are typically processed within:

1–3 business days

Estimated Shipping Time

Delivery usually takes:

3–7 business days, depending on destination and shipping conditions

Please note:

Delivery times are estimates and not guaranteed
Delays caused by customs, carriers, holidays, or unforeseen circumstances are outside our control
Products may be shipped directly from our international suppliers or fulfillment partners

Customers are responsible for providing accurate shipping information during checkout.

Returns & Cancellations

Please refer to our separate Return & Refund Policy for complete information regarding:

Returns
Refund eligibility
Exchanges
Cancellation conditions

Orders that have already entered the processing or shipping stage may no longer be canceled.

Liability

Mason & Cole is not liable for:

Packages marked as delivered by the shipping carrier
Loss or damage occurring after confirmed delivery
Delays caused by shipping companies or customs authorities
Incorrect addresses provided by customers
Temporary website outages or technical disruptions

Customers are responsible for carefully checking all shipping details before completing their order.

Intellectual Property

All content on the Mason & Cole website, including but not limited to:

Text
Product descriptions
Logos
Images
Graphics
Branding
Website design

is the exclusive property of Mason & Cole and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of our intellectual property is strictly prohibited.

Complaints Procedure

Customers may submit complaints or concerns via email:

info@masoncole.com

We aim to respond to all inquiries and complaints within 5 business days and will make every reasonable effort to resolve issues professionally and fairly.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from the use of this website or purchases made through Mason & Cole shall be subject to the jurisdiction of the competent Dutch courts.

Contact Information

For questions regarding these Terms & Conditions, please contact:

Mason & Cole
Email: info@masoncole.com