Payment Policy

Payment Policy

Last Updated: May 18, 2026

At Mason & Cole, we are committed to providing a secure, fast, and reliable payment experience for all customers.

This Payment Policy outlines the payment methods we accept, how payments are processed, and how refunds are handled.

For any payment-related questions, please contact:
info@masoncole.com

Accepted Payment Methods

Mason & Cole currently accepts the following secure payment methods:

  • Credit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on your device, browser, or location.

All payments must be completed in full before an order can be processed or shipped.

Payment Security

Your payment security is extremely important to us.

All transactions on the Mason & Cole website are protected using:

  • SSL encryption technology

  • Secure payment gateways

  • Industry-standard fraud protection systems

We do not store or have direct access to your complete payment information. All payment data is securely processed by certified third-party payment providers.

Payment Authorization

By placing an order, you authorize Mason & Cole and its payment providers to charge the selected payment method for the total order amount, including:

  • Product costs

  • Shipping fees

  • Applicable taxes or duties where required

If a payment is declined or flagged for security reasons, the order may be delayed, canceled, or subject to additional verification.

Order Processing

Orders will only enter processing after successful payment confirmation.

Once payment has been approved:

  • You will receive an order confirmation email

  • Your order will be prepared for shipment

  • Processing times typically take 1–3 business days

Mason & Cole reserves the right to cancel orders suspected of fraud or unauthorized activity.

Refunds

If you are eligible for a refund in accordance with our Return & Refund Policy, refunds will be issued to the original payment method used during checkout.

Refund Timeline

  • Refunds are typically processed within 14 business days after the returned item has been received and approved.

Please note:

  • Processing times may vary depending on your bank or payment provider

  • Original shipping costs are generally non-refundable unless otherwise stated

Currency

All prices displayed on our website are shown in the selected currency where available.

Depending on your bank or payment provider:

  • Currency conversion fees may apply

  • International transaction fees may apply

Mason & Cole is not responsible for additional charges imposed by financial institutions.

Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Conduct payment verification checks

  • Request additional information before approving an order

  • Refuse or cancel suspicious transactions

Any fraudulent activity will be reported to the appropriate authorities.

Contact Information

For any questions regarding payments, billing, or refunds, please contact:

Mason & Cole
Email: info@masoncole.com