Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: May 18, 2026

At Mason & Cole, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy explains how we process and ship your orders.

For any questions regarding shipping, please contact us at:
info@masoncole.com

Order Processing Time

All orders are processed within:

  • 1 to 3 business days

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note:

  • Processing times may be extended during peak seasons, holidays, or promotional periods

  • Orders are processed only after successful payment confirmation

Delivery Time

The average delivery time is:

  • 3 to 7 business days, depending on your location

Delivery times may vary due to:

  • Customs clearance procedures

  • Carrier delays

  • High order volumes

  • Local holidays or unforeseen circumstances

While we aim to meet all estimated delivery times, they are not guaranteed.

Shipping Origin & Method

To offer a wide range of products at competitive prices, orders may be fulfilled and shipped directly from our international fulfillment partners.

Most shipments are dispatched from overseas warehouses, including locations in Asia.

Because of this:

  • International customs fees or import duties may apply depending on your country

  • These fees are the responsibility of the customer

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country

  • Package weight and size

  • Selected shipping method

Any applicable shipping fees will always be clearly displayed before completing your order.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number.

You can use this tracking number to monitor your shipment in real time.

Please allow 24–48 hours for tracking information to become active.

Responsibility During Shipping

Please carefully review the following conditions:

  • Once a package is marked as delivered by the carrier, responsibility transfers to the customer

  • Mason & Cole is not liable for lost or stolen packages after confirmed delivery

  • Customers are responsible for providing accurate shipping details at checkout

  • Address errors must be reported within 24 hours of placing an order

Failure to provide correct information may result in delays or delivery issues for which we cannot be held responsible.

Customs & Import Duties

Depending on your location, your order may be subject to:

  • Customs duties

  • Import taxes

  • Local handling fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Mason & Cole has no control over these fees and cannot predict their amount.

Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact our support team at:

info@masoncole.com

We will assist you in tracking your order and resolving the issue with the shipping carrier where possible.

Contact Information

For any questions about shipping or delivery, please contact:

Mason & Cole
Email: info@masoncole.com**