return & refund policy
At Mason & Cole Clothing, we want you to be completely satisfied with your purchase. If your order isn't quite right, you may request a return in accordance with the conditions below.
1. Return Period
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
For customers located in the European Union, the statutory right of withdrawal of 14 days remains applicable where required by law.
2. Return Conditions
To be eligible for a return, your item must:
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Be unused, unworn, and unwashed.
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Be in the same condition in which you received it.
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Have all original tags and labels attached.
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Be returned in its original packaging where reasonably possible.
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Include your order number or other valid proof of purchase.
Items that show signs of wear, washing, damage, stains, odors, or other use may not be eligible for a refund.
3. How to Request a Return
To request a return, please contact our customer service team at:
Please include your order number and briefly explain the reason for your return.
Do not send your order back to the sender's address or to any address shown on the original shipping package unless our customer service team has specifically instructed you to do so.
Once your return request has been approved, we will provide you with the appropriate return instructions.
4. Return Shipping
Unless otherwise required by applicable law, the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping service when returning an item. Mason & Cole Clothing is not responsible for returned packages that are lost or damaged while being shipped back to us.
5. Return Processing Time
Please allow 14–30 days for your return to be received, inspected, and processed.
Once your return has been approved, your refund will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to appear in your bank account or payment provider may vary depending on your bank or payment provider.
6. Refunds
After your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method.
Original shipping costs are generally non-refundable, except where required by applicable law.
7. Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@masoncole.us.
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the item and, where relevant, the packaging.
We will review the issue and provide you with the appropriate solution in accordance with applicable consumer protection laws.
8. Items That Cannot Be Returned
Returns may not be accepted for:
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Items that have been worn, washed, or used.
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Items with missing or removed tags.
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Items that have been damaged after delivery due to customer use.
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Items that are significantly altered from their original condition.
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Personalized or otherwise non-returnable items, where applicable and permitted by law.
9. Exchanges
At this time, we do not guarantee direct exchanges for different sizes or colors.
If you need a different size or color, please contact us at info@masoncole.us and we will advise you on the available options.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Mason & Cole Clothing
Email: info@masoncole.us