return policy

Terms & Conditions

Last Updated: May 18, 2026

These Terms & Conditions apply to all purchases and use of the website operated by Mason & Cole. By accessing our website and placing an order, you agree to the terms outlined below.

For any questions regarding these Terms & Conditions, please contact us at:
info@masoncole.com

General Applicability

These Terms & Conditions apply to all visitors, customers, and users of the Mason & Cole website and services.

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian

  • You agree to comply with these Terms & Conditions

  • The information you provide is accurate and complete

Mason & Cole reserves the right to update or modify these terms at any time without prior notice.

Product Information

We make every effort to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

However:

  • Minor variations in color, appearance, or packaging may occur

  • Typographical errors or inaccuracies may occasionally happen

  • We reserve the right to correct errors and update information at any time without liability

Product images are intended for illustrative purposes only.

Orders & Payments

All orders are subject to availability and acceptance.

Orders will only be processed once full payment has been successfully received.

Available payment methods may vary depending on your country or region and can include:

  • Credit/debit cards

  • PayPal

  • Klarna

  • Apple Pay

  • Google Pay

  • Other local payment providers

Mason & Cole reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of these terms.

Processing & Delivery

We work with international suppliers and fulfillment partners to offer our products worldwide.

Estimated Processing Time

  • 1–3 business days

Estimated Shipping Time

  • 3–7 business days depending on destination and carrier conditions

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays caused by customs, holidays, weather conditions, or carriers are outside our control

  • Orders may be shipped directly from our international fulfillment partners

Customers are responsible for providing accurate shipping information during checkout.

Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding:

  • Returns

  • Refund eligibility

  • Exchanges

  • Cancellations

Orders that have already entered processing or shipment may no longer be canceled.

Limitation of Liability

Mason & Cole shall not be held liable for:

  • Indirect or consequential damages

  • Delays caused by shipping carriers

  • Lost or stolen packages marked as delivered

  • Incorrect addresses submitted by customers

  • Temporary website interruptions or technical issues

Our maximum liability is limited to the amount paid for the purchased product.

Intellectual Property

All content displayed on the Mason & Cole website, including but not limited to:

  • Text

  • Product descriptions

  • Logos

  • Branding

  • Images

  • Graphics

  • Website design

is the intellectual property of Mason & Cole and may not be copied, reproduced, distributed, or used without prior written permission.

Complaints Procedure

If you have a complaint regarding our products or services, please contact us at:

info@masoncole.com

We aim to respond to all complaints within 5 business days and will do our best to reach a fair resolution.

Privacy & Data Protection

Customer privacy is important to us. Personal data is processed in accordance with our Privacy Policy and applicable privacy regulations.

By using our website, you consent to the collection and processing of your data as described in our Privacy Policy.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer and e-commerce laws.

Any disputes arising from the use of this website or purchases made through Mason & Cole shall be handled by the competent courts where legally applicable.

Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Mason & Cole
Email: info@masoncole.com